Bilz: Cargo 2000 has developed into an integral part of DHL business

DHL Global Forwarding has achieved Phase 2 certification for Cargo 2000’s quality management system that covers the planning, control and measurement of the door-to-door process for air cargo shipments at house air waybill level.

The certification is for all DHL Global Forwarding sites worldwide. The company has been working toward global Phase 2 accreditation since gaining certification of its initial pilot stations five years ago.
Lothar Moehle, programme director of Cargo 2000, stated: “This achievement demonstrates DHL Global Forwarding’s commitment to improving the quality of air cargo for its customers and the value it places on the benefits of Cargo 2000’s quality system. The Phase 2 KPI improvements will help DHL and its customers enhance their processes and the overall quality of their air cargo supply chains.”
Phase 2 of the Cargo 2000 programme covers all of the intermediate activities performed by freight forwarders, addressing all key milestones in the air cargo quality measurement process for door-to-door deliveries at house air-waybill level. DHL Global Forwarding currently plans, measures and reports more than 300,000 shipments per month within the Cargo 2000 quality system.
 Holger Bilz, vice president and head of global airfreight operations at DHL Global Forwarding, added: “Cargo 2000 has developed into an integral part of our business. Since starting the Phase 2 pilots, we have used the Cargo 2000 methodology to constantly improve our quality. Shipments are planned and measured, using live data for corrective action and historical data for preventive measures.” 
 Cargo 2000 is a group of some 60 major airlines, freight forwarders, ground handlers, trucking companies and IT providers. Its members are in the process of implementing re-engineered air cargo transportation processes from shipper to consignee using Cargo’s 2000’s ‘Master Operating Plan’. This sits at the heart of an industry-wide process control and reporting system that drives data management and corrective action systems.
By more than halving the number of individual processes in the air cargo supply chain to just 19, Cargo 2000 is less labour intensive and improves the process for managing shipments in a paperless environment. It substantially reduces time spent managing irregularities.
 The programme is being implemented in three distinct phases. Phase 1 manages airport to airport movements - shipment planning and tracking at master air waybill level. Once a booking is made, a plan is automatically created with a series of checkpoints against which the transportation of every air cargo shipment is managed and measured. This enables the system to alert Cargo 2000 members to any exceptions to the plan, allowing them to respond pro-actively to fulfill their customers’ expectations. Phase 2 is responsible for shipment planning and tracking at House air waybill level and provides interactive monitoring of the door-to-door movement while the third phase manages shipment planning and tracking at individual piece level plus document tracking.