Abu Dhabi Ports, the master developer, operator and manager of ports and Khalifa Industrial Zone in the UAE capital, has won ISO 10002:2014 certification in customer feedback management system.

This accomplishment reflects Abu Dhabi Ports’ commitment to customer service, long-term relationships and partnerships among its client base and the community and businesses it serves, said a statement from the company.

In particular, the certification validates Abu Dhabi Ports’ advanced customer feedback management system and long-standing portfolio of customer service initiatives, it stated.

The scope of the certificate covers all units of Abu Dhabi Ports and its subsidiaries such as Khalifa Industrial Zone, Abu Dhabi Marine Services (Safeen), and Maqta Gateway as well as facilities at Musaffah, and Zayed Port.

Basem Obaid, the area general manager of Lloyds Register of Quality Assurance (LRQA), presented the ISO 10002:2014 certificate to Abu Dhabi Ports’ CEO Captain Mohamad Juma Al Shamisi at the Abu Dhabi Ports headquarters. The certification endorses the transparent, open-to-feedback approach adopted by Abu Dhabi Ports with regard to customer complaint resolution. Employees at Abu Dhabi Ports are routinely provided with stringent training and resources and subject to reviews and audits to guarantee an exceptional customer experience.

On the achievement, Captain Al Shamisi said: “We are here to be an integrated, flexible and fast moving platform for businesses and to facilitate global trade. To realise this, we are committed to continually ensuring best-in-class customer services and work to establish regional and global benchmarks for excellence in this field. Attaining this certification for customer service excellence was a natural progression to boost our operations and fulfil our pledge to always maintain world-class customer services.”